Frequently Asked Questions

Yes, we offer 24/7 emergency repair services. Call our emergency hotline at 0800 999 8888 for immediate assistance. Our certified engineers are available round the clock to get your equipment back up and running.

We provide nationwide coverage across the UK through our network of six partner companies. Whether you're in London, Manchester, Edinburgh, or anywhere in between, we have local engineers and support teams ready to assist you.

Installation time varies depending on the complexity and scope of the project. Simple equipment installations can be completed in a few hours, while complete kitchen fit-outs may take several days. We provide detailed project timelines during the planning phase.

Yes, all equipment comes with manufacturer warranties, and we provide additional service warranties on our installation and maintenance work. Warranty periods vary by equipment type and service, with full details provided in your service agreement.

Absolutely. We provide comprehensive compliance services including health and safety compliance, gas safety certifications, electrical safety testing, and environmental compliance. Our certified engineers ensure your kitchen meets all UK regulatory requirements.

You can request a quote by filling out our service request form on the homepage, calling us directly at 0800 123 4567, or emailing info@fressen.co.uk. We'll respond within 24 hours with a detailed proposal tailored to your requirements.

Yes, we offer comprehensive maintenance contracts that include regular preventive maintenance, priority response times, discounted repair services, and genuine spare parts. These contracts help ensure optimal equipment performance and minimize downtime.